[AI Automation, Custom Software]
AI Customer Support System
Overview
Developed an AI-powered customer support system with intelligent ticket routing, automated response generation, and sentiment analysis, reducing average response times by 80%.
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Tech Stack
| Python | Core AI/ML processing |
| OpenAI API | LLM-powered response generation |
| FastAPI | High-performance API server |
| React | Agent dashboard interface |
| PostgreSQL | Ticket and conversation storage |
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